Insight Networking Services Client Success Manager in United States
Services Client Success Manager
Tempe, AZ, US
Requisition Number: 68644
Services Client Success Manager
The Client Success team leads large and complex service accounts, integrating into the client’s environment and gaining the institutional knowledge to drive success of service delivery, sales, practice, and client objectives. The Client Success Manager (CSM) will have demonstrated experience in IT solution development and implementation, service delivery leadership, key relationship building, thought leadership, executive level communication, business analysis, continuous improvement and transformation, business development, service delivery performance and measurement, and account growth.
As a CSM you will be the client’s advocate within Insight. Your core responsibility will be to ensure our clients are achieving the business outcomes they desire when engaging our Solutions and Services. You will work with our Sales, Delivery and Practice organizations to ensure that our clients experience is at the center of all that we do. The CSM will serve as our client’s Executive teams main point of contact for all Insight services. The mission of this team is to actively engage with our clients and create meaningful relationships that resulting in long term partnerships.
What you’ll do at Insight:
Serve as the Services Client Leader for all services being delivered to the Clients within a respective geography (single POC).
Provide overall Industry thought leadership
Ensure a high-level of operational execution
Focus on a continuously improving the services provided
Ensure the value of our the services align to our client’s tactical and strategic goals
Develop an understanding of our client’s technical architecture & strategic roadmap
Engage Insight SME’s to provide our clients information on market trends, build transformational roadmaps, and engage solutions that will meet our client’s challenges
Drive client adoption of Insight capabilities.
Identify expansion opportunities and align them with Insight’s service offerings
Be the Solution lead driving the process for renewals and request for proposal responses.
The overarching goals are to:
Proactively identify and deliver solutions that assist our clients in effectively managing their technology today while preparing for tomorrow.
Be the ultimate collaborator between all the Insight teams while also being an advocate for the Client’s needs and ensuring we are delivering on the outcomes our clients are expecting.
This role is expected to demonstrate the ability to build and maintain key relationships at Insight, communicate with key internal stake holders and personnel & meet regularly with sales to discuss account management
The CSM is responsible for driving value at every point in the customer’s journey and building a trusted advisor relationship with the client. The CSM is holding value workshops and planning discussions during pre-sales, defining value work streams, and demonstrating value attainment during Executive Business Reviews.
What you’ll need to join Insight:
Bachelor’s degree in a business discipline or demonstrated performance in a technical/business work environment
8+ years of experience architecting, designing and implementing advanced client service solutions
4+ years of experience managing staff (direct and indirect) in a fast-paced environment
Advanced presentation skills as well as strong written communication skills required
Previous consulting/professional services/managed services experience is required
Ability to perform complex analysis and reporting.
Ability to communicate about complex business topics.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Global provider of Intelligent Technology Solutions™ for organizations of all sizes
Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
$6.7 billion in revenue for 2017
6,800+ teammates worldwide working with 5,300+ partners
2017 Arizona’s Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft’s largest global partner
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US - Atlanta, GA; US - Austin, TX; US - Chicago, IL; US - Dallas, TX; US - Los Angeles, CA; US - Phoenix, AZ; US - Plano, TX; US - Tampa, FL; US - Tempe, AZ ||