Citi Infrastructure Analyst in Jordan

  • Primary Location: Jordan,Amman

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18057549


Key Responsibilities:

•Manage and develop strong working relationships with country business groups across managed geography to deliver mutually agreed service levels.

•Formalize and commit CTI Service Level Management into the business.

•Establish, monitor and communicate technology infrastructure policies and standards in relation to service, problem and change management, security, continuity of business and audit compliance.

•Administer, manage and implement global and regional technology infrastructure initiatives in accordance with the overall business goals of the country.

•Plan and budget for the organization based on short-term and long-term goals, encompassing operations, equipment and staffing to address primarily Wintel, voice and data network needs, across all sectors and branches.

•Manage CTI Operations financials in a cost effective manner. Key responsibilities include yearly budgeting, expense management, business allocation model/method and monthly financials management reporting.

•Coordinate the planning and budgeting cycle of the business with project technology resource requirements and its associated costs.

•Evaluate new technology with CTI Applied Engineering and assess applicability to the requirements of country; identify and evaluate potential areas of improvement through the use of new technology.

•Ensure country resources work closely and effectively with regional service domain to provide quality service delivery to the businesses and clients.

•Manage country resources in an effective and efficient manner to meet productivity ratio target. At the same time, fulfil agreed service level with businesses.

•Manage a multiple vendor environment with to achieve optimum results from a technical, cost and service delivery perspective.

•Establish control and governance in compliance with local and organizational regulatory requirements, this includes enforcing CTI standard operational processes, CITMP and effective GRC, to satisfy audit requirements.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Strong leadership, management, interpersonal and influencing skills

•Strong presentation and communication skills. Ability to communicate across all levels within and outside the organization. Fluent in English and Arabic.

•Must be proactive, hands-on, customer-oriented and a team player

•Has good initiative, self-motivated and embrace meritocracy

•Ability to work under pressure and tight timeline

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.