DXC Technology Senior Professional Customer Support in Tampa, Florida

Job Description:

CLOUD OPERATIONS TECHNICAL LEAD / SENIOR PROFESSIONAL CUSTOMER SUPPORT

Summary of Position:

•Provide second-level support of Concerto Cloud’s infrastructure, virtual machines, and customers in a fast-paced, highly-available, cutting-edge environment

•Manage Windows Server 2012 R2 and 2008 R2 Active Directory domains, including planning, configuring, optimizing, and maintaining

•Support and maintain all servers, SANs, network equipment, and other related software/hardware for Cloud customers

•Take on and complete project-based work, during periods of downtime, as delegated from Cloud and Application Engineers

•Operate as a World-Class customer support agent in order to facilitate a high degree of customer satisfaction for all Cloud customers daily

•Participate in team building excercises and develop strong relationships with team members and customers.

•Seek ways to contribute to continuous improvement during downtime either through working projects or personal training on new topics

•Fulfill the role of Peer Partner to newly hired team members

•Report to the role of Cloud Operations Manager

Key Responsibilities:

•Install, support, and troubleshoot server and workstation operating systems including Windows Server 2008R2/2012R2, Windows Desktop, Linux, and Mac OS X

•Support and maintain enterprise-scaled server environments; analyze and resolve problems associated with server hardware and software

•Provide dedicated tier 2 technical support

•Maintain and develop Concerto tools, templates, documentation, and systems to support a high-availability production cloud environment

•Respond to service incidents to resolve network, operating system, and application errors in a timely manner

•Create various administrative reports to ensure accurate and timely record keeping

•Follow defined processes and procedures for data center and cloud computing activities, including onboarding new customers, scheduling production maintenance, and supporting cloud customers

•Adhere to configuration and change management procedures, including changes, upgrades, patches, etc. that correspond with change control methodologies, using ITIL standards

•Update systems and application software as required to maintain current patches & fixes

•Maintain continuous, open, and consistent professional communication with customers, peers and management and employs active listening to confirm understanding

•Continue to acquire and apply new knowledge and learning

Minimum Requirements – Education, Skill & Abilities:

•Bachelor’s degree in Business, Accounting, MIS or equivalent experience

•Minimum three years technical expertise in systems installation, configuration, maintenance, and support

•Experience with VMWare ESX or Microsoft Hyper-V hypervisor

•Demonstrate strong experience in at least one of the four following areas: Windows Server System Administration, SAN Administration, Virtualization Administration, or SQL Administration

•Demonstrated understanding of Cloud System Architecture

•Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements

•Proficient in Microsoft Office applications

•Excellent communication and relationship building skills

•Excellent problem solving and analytical skills

•Strong time management and organizational skills

•Valid Driver’s License required

Preferred Requirements – Education, Skill & Abilities:

•Master’s Degree in Business, Accounting, MIS or equivalent experience

•Three years experience supporting customer environments within Public or Private Cloud

•ITIL Foundation certified

•Microsoft Certified Solutions Associate (MCSA) certified

•Some experience with basic MS SQL database administration tasks such as account creation, backups, and restores

•Prior experience with Active Directory administration

•Customer project driven consulting/development organization experience preferred

Working Environment:

•Office/Home Environment

•24/7 on call rotation

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities