Citi GCG Senior Service Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18049678

Description

Key Responsibilities:

  • Engage CPC customers through outbound service calls to deepen banking relationships with a team-based approach

  • Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure compliance with established policies

  • Coordinate and assist with the documentation for the regular self-assessment and internal reviews

  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer's needs

  • Ensure synergy between sales and service teams and exercise due diligence and independence while reviewing the transactions for CPC Relationship Managers

  • Comply with Citibank's policies and procedures to ensure safety and security of bank and customers

  • Provide referrals to CPC Relationship Managers when customer expresses interest in knowing more on products and services

  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency

Qualifications

Incumbent Specification

Knowledge / Experience /

Technical Skills:

  • At least 3 years experience in branch frontline service

  • Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage

Personal Skills:

  • Good communication and interpersonal skills

  • Strong team player with good relationship management skills and problem solving skills

  • Meticulous and organized

  • Proficient in Microsoft applications

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.