APL Specialist Sales Support- KAM in Scottsdale, Arizona
APL, one of the world’s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.
APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saadé. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies.
With over 170 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace – whether that is venturing into new territories or growing in already developed markets.
The KAM Support Representative role requires a high level of inside sales support skill generally developed through significant time as a Sales Support Representative and/or as an Inside Sales Representative. The position will assist with contract management, rate request & bid management activities, sales reporting, presentation preparation and transportation cost analysis. The role will also service customers to meet their shipping needs and secure optimal support in terms of revenue and volume via phone or email instructions from both the account and the KAM Director. The combination of the above skill sets will enable the team member to go a step further and assist with business development activities, including prospecting and securing new business opportunities from the assigned KAM Director’s account base.
Account Management – assist in contract management, rate request and bid activities, provide customized/account specific reports, general adhoc reporting & profitability analyses, customer information management (CAP codes, Credit issues, Customer Profile information), problem resolution (bookings, claims, equipment, free time, space allocations), CRM updates and other administrative duties such as preparation of presentations, data gathering, MQC tracking, pipeline reviews, etc.
Bid Management - assist KAM Director with communication, timeline tracking, interpretation, and completion of submission
Cross-functional department teaming – work closely with regional and overseas colleagues in variety of departments to include MTC and Trades, Customer Service, Network, Operations, Ecommerce, Finance/Accounting, Environment/Security, Legal and external intermediaries such as 3PLs, CHB, truckers, and any Association Leads working with KAM accounts.
Business development and Financial analysis – assist with business optimization and opportunity capture through port pair and seasonality analysis, space allocation, and alignment with APL service changes. Use internet/public source information to provide additional information on account direction for presentations, communication with customer during daily interaction, and monthly/quarterly business reviews with intent to help APL Strategic Liner Planning team with service improvement and new service creation recommendations. Monitor KAM account Volume and Contribution performance relative to APL awards and monitor/assist Account Receivable team with timely payments/collections.
Bachelor’s degree or equivalent combination of education and experience required. College coursework or degree in sales, marketing, business, and international trade strongly preferred.
Deep understanding of contracting, reporting and industry knowledge
A minimum of 3 years of sales and/or customer service experience required.
A minimum of 2 years of sales or sales support experience required.
Advanced MS PowerPoint and MS Excel skills
Additional Knowledge, Skills and Abilities
Strong interpersonal skills, both written and verbal
Excellent listening skills
Strong customer focus
Proven negotiating skills
Proven success in managing time with the ability to prioritize.
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.