Dell Order Management Automation Senior Specialist (Quality Auditor - Portuguese Speaker) in Panama City, Panama
Order Management Automation Sr Specialist Quality Auditor (Portuguese Speaker)
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Order Management Automation Quality Auditor on our Order Management team in Panama.
It’s not just our products that break the mold. The way we fulfil orders to our customers does too. Our Order Management team takes charge of the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers. We verify and review the accuracy of online and offline orders and determine the appropriate method of order processing to support the needs of the business.
Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.
Experience and ability to identify data patterns and errors in Order management/MIS tools.
Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions. May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate. May drive order management efficiencies or sales operations process improvements through various projects.
Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements
Works on complex order management projects, rollouts, online business, and services
Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
Trains individuals within the group on systems and policies and procedures
Drives team goals through the coordination of work
Assists the team in resolving the more complex issues
May be involved in, workflow distribution and quota assignments
Fluent communications in Portuguese and English - written and verbal
Possess strong analytical and problem solving skills, critical thinking
Goal/Career oriented and self-motivated.
Strong customer service ethic and ability to be empathetic and accept ownership.
Skilled and knowledgeable on Automation concepts, reporting tools and Six Sigma tools is an added advantage
Able to work under pressure with minimum supervision.
Financial and analytical experience.
Advanced knowledge of reporting tools
Knowledge of Six Sigma tools.
Conducts Quality Audits for Order Processing Teams
Compiles weekly/monthly reports regarding Quality Audits.
Performs quality audits, identifies bottom quartile and recommends refresher training/coaching as needed.
Typically requires a minimum 4+ years of related experience; experience Undergraduate degree and 2-3 years relevant experience or Graduate degree and 1 - 1.5 years relevant experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .