Citi Services and Sales Specialist in Mumbai, India

  • Primary Location: India,Maharashtra,Mumbai

  • Education: Bachelor's Degree

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18051376

Description

Role & Responsibilities:

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Core Responsibilities:

  • Ensure Customer service excellence by:

  • Displaying complete onus to the customers query/problems

  • Delivering service with requisite Courtesy and Accuracy

  • Nil Defects (100% adherence to product & process)

  • Ensuring Nil Customer complaints

  • Ensuring excellent SLS scores

  • Escalating/Highlighting customer Problem Incidences

  • Adherence to Service and Sales Compliance

  • Cross Selling/upselling on set products (assets & liabilities products)

  • Ensuring process efficiency by achieving set targets of call quality

Qualifications

Key Deliverables:

  • Customer Satisfaction

  • Query Resolution

  • Cross-selling of set products

Individual Contributor (IC)/Managerial: Individual Contributor

Percentage of Travel: No

Relocation: No