Comcast Analyst 1, IT Support in Moorestown, New Jersey

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for providing efficient and effective technical support to

staff in areas such as desktop, help desk and IT project support along

with network troubleshooting / support.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Evaluates, prioritizes and addresses all types of service requests

handled by the IT team (desktop support, phone/email response).

- Setup, deploys, repairs and troubleshoots laptop and desktop PCs,

printers and other PC hardware and peripherals.

- Consults with end-users in addressing problems and assists in

formulating solutions. Maintains exceptional level of communication with

end-users.

- Acts in a consultative role to end-users by providing recommendations

regarding hardware, software, processes, etc. in order to enhance

productivity and efficiency.

- Assists in the planning, coordination and implementation of projects.

- Assists in training of basic systems for new and current users when

necessary.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Associate's Degree or Equivalent

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- Generally requires 0-2 years related experience

Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.