VMware Instructional Designer, Learning Programs Team, WWRACE in Heredia, Costa Rica

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at  http://careers.vmware.com at http://careers.vmware.com/ .

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Role and Responsibilities:

The Learning Programs team, under theWorldwideReadiness and Customer Education (WWRACE) organization, is seeking a candidate with a strong instructional design background and skills to design, develop, and update training materials using various tools and strategies. Our team is responsible for providing enablement training for our sales force and partners, so knowledge of sales and sales methodologies is highly desirable.

You will be responsible for working with key partners and subject-matter experts (SMEs) to consult on and complete projects, implement feedback, and apply instructional design standards and criteria. You will interact with global teams and SMEs, and work with partners whoare located indifferent geographies such as the Americas, Europe/Middle East/Africa, and Asia Pacific. The position requires a self-starter with strong communication and presentation skills, understanding of instructional design methodologies and processes, and the ability to work with a range of different roles in the sales organization.

VMware has a fast-paced, rapidly growing environment, which will require you to handle shifting priorities, build strong credible relationships, and distill a variety of feedback into consumable data and reference points to drive content, training, program, and communications improvement.

Responsibilities & Scope

  • Use instructional design knowledge to develop effective and engaging instructional materials that meet audience needs

  • Create/follow thehigh-leveldesign to developtraining and enablement content for field representatives and/or partners (including but not limited to instructor-led presentations, sales assets, e-Learning courses) using sound writing, communication, and instructional design principles and strategies

  • Developsimulations, job aids, assessment questions, etc. to support courseware

  • Conduct design and content reviews effectively and in a timely manner

  • Work cross-functionally and develop a trusting partnership with stakeholders,SMEs,and cross-functional teams

  • Demonstrate collaboration withmembers of the Learning Programs team and actively contribute to internal discussions and projects

  • Learn new VMware products; translate complex information and concepts into accessible learning materials

  • Attain basic knowledge of networking, storage, client/server applications,end-user computing tools, cloud offerings, etc.

  • Regularly report status of projectsand weekly activities

Required Skills:

  • 3-5yearsofexperience in instructional design, preferably in sales enablement environment

  • Experience developingtrainingcontent in a variety of learning formats;experience withinstructor-ledtrainingand e-learningformatis a must

  • Clear, professional, and concise communications (written/verbal), presentation and facilitation skills, attention to detail

  • Ability to take initiative andcomplete assigned deliverables within the defined time with limited supervision

Required Experience and Education:

  • 3-5years of instructional designexperience, preferably with thedevelopment of salesandtechnical courses in a high-tech context

  • Bachelor’sdegree or equivalent is mandatory; graduate-level instructional degree is preferred

  • Expert-level proficiency with Microsofttools (Word, PowerPoint, Excel, Teams, SharePoint) and eLearning authoring tools(Articulate360, ArticulateStoryline2, Captivate)

  • Knowledge of Adobe Connect, Adobe Creative Cloud,Panopto,Refract.tv,VideoScribe, Learning Management Systems, such as SABApreferred

E OE :

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.