General Electric Staff Technical Project Manager in Des Moines, Iowa
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Focuses on the wing-to-wing process of delivering software to our customers using electronically delivered software (eDelivery.) This role is responsible for integrating the eDelivery request and fulfillment process into the Salesforce Service Cloud CRM and Customer Portal including overseeing and driving development of feature sets, organizing priorities for development/enhancement, process development and deployment for supporting processes, maintenance, testing and communication.
Architect and execute the strategy around the request and fulfillment process of electronically delivered software
Delivery of click-to-chat and integration of professional services automation features into Service Cloud are additional candidate projects
Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
Drive technology discussion and strategy in line with business needs and company reference architecture
Define execution plan and approach based on project scope, expected timeline and available budget/resources
Facilitate convergence of functional and technical knowledge and build project teams
Work with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
Cooperate with and manage external vendors as required. Manage procurement and onboarding process
Ensure project management processes and best practices are followed. Drive simplification and improvement as necessary
Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
Manage project risks, scope changes and other non-standard events throughout the life of the project
Manage stakeholder communication and progress reporting
Ensure quality of deliverables is verified and matching stakeholder expectations
Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Qualifications/Requirements: Basic Qualifications:
Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or high school diploma and 5 years of IT technical experience
Minimum 3 years of professional experience in Software Development Project ManagementEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:
Certifications and direct experience with Salesforce CRM/Communities and Flexera asset mgmt. platforms
Certifications within ITIL, PMP, ScrumMaster or related Project Management certifications
Proven success working in a matrix organization with international regions and stakeholders
Proven communication skills when interfacing with senior leadership
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Experience working with others on a global basis
Strong analytical and strong problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Proficiency with MS Office suite of products such as Excel, PowerPoint, and Word
Proficiency with development/scrum tools such as Rally, Aha, etc. #DTR Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open to all US citiesGE will only employ those who are legally authorized to work in the United States for this opening.