JPMorgan Chase Senior Production Analyst in Chicago, Illinois
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,300 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com at http://chase.com/ is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The Senior Production Analyst will be support the CXO Program Manager to ensure content deliverables are met within an Agile Process. The Production Analyst is responsible for ensuring each request is completed and executed at the highest level of quality, and efficiency. The Production Analyst must maintain a detailed understanding of the needs of the assigned group from the business and technical perspective.
The Senior Production Analyst will be responsible for ensuring work is completed within the specified Sprint cycle and resolve any blockers. The role requires coordination with the Scrum Master, and leads from Development, Business Analysts, Editorial, Production and Quality Assurance.
5 - 10 years of related experience is required
Bachelor's degree or equivalent experience is required
Experience with Agile methodology
Working knowledge of online content management tools
Excellent verbal and written communications skills with all levels, and types of groups
Good understanding of inter-organizational dynamics
Relies on experience and judgment to plan and accomplish goals
Usability, information architecture or content and design experience is required
Strong people skills to manage our internal customers’ requests
Experience with the Internet and/or Internet-related development and design
A minimum of five years project management experience preferred
Excellent multitasking ability to coordinate multiple projects, facilitates meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines
Strong analytical, problem solving, decision-making and leadership skills are essential
Works under minimum direction and uses independent judgment in decision-making
Must possess excellent computer skills, including working knowledge of project management tools, website content tools, and flowcharting
Presentation/facilitation skills desirable
Must work well in a geographically dispersed team environment
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.