Citi Service Analyst in Chennai, India

  • Primary Location: India,Tamil Nadu,Chennai

  • Education: Bachelor's Degree

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18052881

Description

  • Excellent Written and oral communication Passion towards Service

  • Enthusiastic and Self Motivated

  • Ability to work in a dynamic environment

  • Good Comprehension Skills

  • Team player with a positive attitude

Qualifications

  • Global Agent - Handle Inbound customer calls for Cards and Liabilities/Assets unit to render accurate service and ensure satisfactory resolution of the queries/issues of Citibank customers

Ensure Customer service excellence by :

  • Capabilities to multi task with different products

  • Displaying complete ownership to the customers Query/problems

  • Delivering high quality service to customers

  • Focusing on adherence to product/process information

  • Ensuring Nil Customer complaints

  • Focusing on Nil Defects (100% adherence to product & process)

  • Escalating/Highlighting customer Problem Incidences

  • Ensuring excellent SLS scores

  • Focus on achieving sales targets.

  • Complying with process requirements on both service and sales

  • Cross Selling products as applicable to inbound customers

  • Ensuring Process Efficiency by achieving set targets of Call Quality