United Technologies Corporation Commercial Sales Systems Analyst in Charlotte, North Carolina

Job ID: 67830BR

City: Charlotte

State: North Carolina

Country: United States

Category: Information Technology, Systems

Job Type: Full Time

Description:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

We currently have an excellent opportunity in our Carrier Commercial Systems organization. The Sales Systems Associate will be a primary contact for the Next Generation QuoteBuilder replacement (QuotePro). Key focus in this role will be supporting training and onboarding initiatives at launch, ongoing system support to the sales field user base, integration support to E-Cat programs and SAP back office, custom report development and support to the Business Intelligence team and most importantly providing maintenance and development of the new CPQ program (QuotePro).

Key job responsibilities include:

Field Sales Support

  • Respond to field sales team members

  • Record and track issues reported

  • Provide technical support to field sales team members on applications

  • Utilize ACE tools to analyze and correct issues

  • Establish central repository for frequently asked questions

Internal Support

  • Support break/fix issues with other integrated systems

  • Utilize ACE tools to analyze and correct issues

  • Record and track issues

  • Manage process for updating marketing collateral into the CPQ tool

Sales Process and Reporting

  • Support sales teams and management for on-demand custom reports

  • Maintenance of standard reports built into the system

  • Maintenance and development of standard outputs and templates

Training

  • Support development of web-based training and work-step instructions

  • Maintain training modules on an ongoing basis, updating these resources

  • Perform In person hands-on training at launch

  • Provide ongoing to training to new sales team members, as required

Qualification:

  • Proven work experience as a system analyst

  • Hands on experience with software development and documentation

  • Solid knowledge of business information systems

  • Working knowledge of SAP, QuoteBuilder, E-Cat, and ECC business software applications

  • Familiarity with programming languages like Visual Basic, C++ and Java

  • Ability to explain technical details

  • Excellent analytical skills

  • A good problem-solving attitude

  • BS Degree in Software Design, Computer Science, or Marketing preferred

Education:

  • BS degree w/ 5+ years of experience

  • MA/MS degree w/ 3+ years of experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Proven work experience as a system analyst

  • Hands on experience with software development and documentation

  • Solid knowledge of business information systems

  • Working knowledge of SAP, QuoteBuilder, E-Cat, and ECC business software applications

  • Familiarity with programming languages like Visual Basic, C++ and Java

  • Ability to explain technical details

  • Excellent analytical skills

  • A good problem-solving attitude

  • BS Degree in Software Design, Computer Science, or Marketing preferred

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.