Black Box Corporation Voice /Data Service Technician in Chandler, Arizona
Need a dependable Voice/Data Technician for Client Site. Position is contract to hire. Position entails responding to service tickets for data/voice. Completing troubleshooting, MAC, or FDO/LDO service requests.
Reports to site dispatcher each day to pick up service tickets
Prioritize incident tickets as they come in
Updates ticket status in Service Now system on daily basis
perform high quality MAC work, FDO/LDO service requests
troubleshoot VoIP or Lync softphone issues
provide network activations, patching, phone programming, and/or installation of fiber patch cords for fiber uplinks and some hardware installations as required. High degree of customer interaction required
Shift is 7am-3:30pm M-F with potential for some overtime
Minimum of 3-5 years’ experience terminating CAT5/CAT5E/CAT6/CAT6A copper cabling, RG-6 and/or RG-11 coaxial cabling
Fiber optic terminations skills are a plus
Must possess basic knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
Basic knowledge of the practical application of engineering science and technology is also required.
Excellent written and verbal skills.
Possess extreme attention to detail and be safety conscience.
Proficiency in Microsoft Word and Excel.
Outstanding problem solving skills, customer service and interpersonal skills.
Must be able to work independently and manage one’s own time.
High School Diploma or GED at a minimum.
About Black Box Network Services:
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Requisition ID: 2018-2167
External Company Name: Black Box Corporation
External Company URL: www.blackbox.com
Street: 5000 West Chandler Blvd