Dell Manager 2, Delivery Specialist in Cairo, Egypt

Manager 2, Delivery Specialist

Competitive salary

Location

Cairo, Egypt

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].

Our Delivery Specialists are integral to getting things done for customers. When Dell is contracted to deliver services, anywhere around the world, Delivery Specialists make sure our innovative technical solutions meet specifications. They also plan, direct and coordinate the full range of organizational and technical activities required to deliver on our promises. Getting this right involves building up in-depth knowledge of clients’ priorities, challenges and initiatives as a trusted advisor. This also enables our team to identify potential sales opportunities. Together with colleagues in sales and Global SMEs, they develop strategic plans for account growth.

Key Responsibilities

  • Interacts with team on a regular basis

  • Responsible for recruiting, hiring, and on-boarding new employees

  • Responsible for retaining high potential talent

  • Monitors employees' performance and provides ongoing feedback to the individuals

  • Facilitates each individual's development by -and not limited to- enabling employees to participate in one-on-one, on-the-job, classroom, and computer-based training

  • Acts as the primary conduit for organizational and corporate communication

  • Ensures team is aware of ongoing initiatives or upcoming changes

  • Manages training participation while ensuring utilization remains high

  • Maintains level of readiness to support delivery of customer engagements (skilled/trained workforce, strong partner relations)

  • Monitoring of the quality of deliverable and proactively taking corrective actions if and when needed

  • Monitoring of the quality of operations through measurable KPIs and proactively taking corrective actions if and when needed

  • Accountable for their team's forecasted billable targets

  • Supervises and coordinates the day-to-day activities of delivery staff in different regions

  • Engages on resource management related tasks whenever needed to ensure high effectiveness and optimization of resources' utilization

  • Acts as a first level of escalation and owns till resolution

  • Proactively spots opportunities for growth and development and takes the right measures/actions accordingly including introducing new ideas, policies and procedures

Essential Requirements

  • People Management skills

  • Leads by example

  • Ability and passion to actively listen, coach as well as direct and manage when needed

  • Ability to lead, motivate and inspire people

  • Stakeholders management, communications, and conflict management skills

  • Very good presentation skills

  • Attention to details

  • Ability to influence others to achieve results

  • Customer and business focused

  • Proactivity in ownership till delivery, as well as following up

  • Demonstrated passion, perseverance, and dedication

  • Possesses strong product/technology/industry knowledge

  • Ability and desire to get their hand dirty whenever needed, jumping-in on complex escalated technical matters, in addition to being billable within a relatively small percentage of their time

  • Typically requires 8+ years of professional experience in a technical field –data protection technology is preferred- including 3-5 years of people management experience

  • Fluency in English is a must, other languages are preferred to have

  • Education Required: Bachelors (Technical Major)

Desirable Requirements

  • Max 0 - 5 bullet point of requirements that may be helpful, but not necessary

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to become a trusted advisor to clients and drive the delivery of tech solutions to meet their needs, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Primarily a people manager, who focuses on the individuals, their development plans, career aspirations, skills and readiness for new business technologies, and also support in the development of PS standards, policies, and procedures. Drives utilization, increased revenue, and the delivery quality of billable engagements for Dell EMC products and services. Has a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Works closely with different stakeholders to maximize utilization and get feedback to know their team’s points of strength and opportunities for development. Builds and maintains successful relationships with internal customers while providing resources necessary to meet their needs. Still a technical person after all and enjoys engaging on billable technical projects.

Primarily a people manager, who focuses on the individuals, their development plans, career aspirations, skills and readiness for new business technologies, and also support in the development of PS standards, policies, and procedures. Drives utilization, increased revenue, and the delivery quality of billable engagements for Dell EMC products and services. Has a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Works closely with different stakeholders to maximize utilization and get feedback to know their team’s points of strength and opportunities for development. Builds and maintains successful relationships with internal customers while providing resources necessary to meet their needs. Still a technical person after all and enjoys engaging on billable technical projects.