Citi CGRM MG Road in Bengaluru, India

  • Primary Location: India,Karnataka,Bangalore

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18055979

Description

Responsibilities:

  • To perform client profiling, recommend asset allocation, and proactively engage with customers to facilitate transactions.

  • To reach out to all client relationships through face to face/telephonic/email interaction to ensure coverage of all relationships in adherence to the policy mandate around frequency of client contact.

  • To invite customers for client events and get clients to meet bank personnel as a part of the independent contact process.

  • To acquire new customers through generation of references from existing clients and/or through partnership with the client acquisition team of the bank.

  • To complete all AML / KYC requirements pertaining to accounts managed by the RM; also cover AIRs/CDDs, etc for the clients managed.

  • Complete all mandatory certifications within 90 days of joining the bank; ensure that the certifications are current and updated; and continuously keep self updated on changes in products, processes and compliance/regulatory norms.

  • Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.

  • Keep immediate supervisor informed about key market/customer information and proactively escalate potential issues/concerns.

  • Senior RM's are recommended to maintain a record client memos basis client interactions/ meetings.

Balanced Score Card:

Financial Parameters

  • Footings Growth (CA/SA/TIDE/AUM/ AAFA)

  • Fee Revenue

  • Insurance Revenue

  • Investment Revenue

  • Forex Revenue

  • Net Customer Growth

  • New To Bank CG customer acquisition

  • Cross Sell

  • Product Penetration

Customer Parameters

  • Customer Service (No. of issues)

  • Trend of Free look policies

  • Customer contactability

Process Parameters

  • KYC/AML and adherence to other norms

  • Mandatory certifications (IRDA, AMFI, Internal Investments, Internal Insurance, Control and Compliance, Commercial products and RDIP Courses)

  • Ensure all Client interaction processes are as per norms/guidelines; adherence to Sales Code of Conduct

  • Timely BEATS (Banking Early Alert Tracking System) resolution, CDD (client due Diligence), AIR, CADD, etc

People Parameters

  • Ability to create rapport with peers and other units like service/operations, compliance, senior RMs, lending teams etc

*CG customers maintain the required NRV of INR 30 lacs (INR 15 lacs for Commercial accounts) to INR 2.5 Crores

Qualifications

Experience:

  • Prior Experience in wealth management - including Insurance, Investments and Forex/Trade and commercial products; Prior experience in banking set-up preferred; Awareness about banking regulations/product regulations around insurance/investments etc; Relationship management - especially HNW/HNI segment; Understanding of Lending/Commercial Banking and niche products are preferred

  • Education – Graduates with >=5 years experience; Post Graduates with >=2 years experience

Proficient Skills – Strong communication skills; Strong quantitative and analytical skills; Understanding of markets - key drivers, current trends etc; Ability to Sell - strong selling/product pitching abilities; High Achievement orientation

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.