Citi Trade and Account Services Operations Unit Supervisor in Almaty, Kazakhstan

  • Primary Location: Kazakhstan,Almaty,Almaty

  • Education: Associate's Degree/College Diploma

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18057904


Trade and account services operations unit –Group Supervisor

Goals and objectives

  • Adherenceto the Local and Global Standards in provision of banking processing andservice;

  • FollowLocal Regulatory requirements related to the Unit processes;

  • Process incomply with Citibank Policies and Standards;

  • Performtimely and qualitative Regulatory reporting (including Tax reporting);

  • Involve inall Bank project, if required Unit participation;

  • Deliverhigh quality advising services to the customer and another units’ employee.

Key Responsibilities :

Timely execution and control AccountServices Sector assigned processes on daily basis.

Such as:

  • Accountopening, maintenances and closure; Review customers’ documents relate toAccount service operations and systems set up;

  • Signatureverification,

  • Balancesreconciliation on accounts under Account Documentation Sector ownershipincluding outstanding amounts on Off balance accounts as per Regulatoryrequirements,

  • MIFTcontrol, verification as per Global and Local procedures,

  • Deferralsmonitoring, PoAs expiry control,Perform internal (to FinCon, Treasury, OTCU)and external (Tax Committee) reporting.

  • Open/close/maintaincustomers’ accounts in processing systems, if so required,Process in Compliancewith Anti-Money Laundering Policy, Know your customer Policy and otherRegulations requirements prescribed in the Branch Operations Procedures andPolicies, as applicable to the specific transactions being processed,

  • Performsanctions screening of new on boarded clients, new documents presented to theUnit, new signatories, etc. Re-screening as per Compliance team request,including notification on updated Sanction lists. Timely escalate cases to Complianceteam for further investigation, if so required.

Respond timely and qualitative to Regulatory authorities’ requests, deliver information to the responsible units:

  • Tax DirectDebit Instructions,

  • DirectDebit Instructions,

  • BlockingInstructions,

  • Deliver alldocuments to Scan unit to collect electronic account opening dossier,

  • PerformCustodian functions for vault keeping,

  • Investigationof unsettled deals,

  • CompleteDepartmental Function Checklists (DCFCs) on daily basis,

  • Maintainoverdraft rates, rules for commissions in processing system,

  • Additionalprojects and responsibilities assigned by Unit Head,

  • Filing thedocuments and keeping in vault area.



  • Highprofessional education;

  • 3-5or more years` experience in the banking sector on the similar position;

  • Englishlanguage level – upper intermediate.

Skills & Competencies:

  • AdvancedLegislative base not limited by normative regulatory acts of the Republic ofKazakhstan related to banking area,

  • Knowledgeof accounting and banking,

  • Internaland corporate policies and procedures.

  • PCadvanced user (excel, outlook, word and etc.)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.