General Electric Peri-operative Advance Clinical Application Specialist in Abidjan, Cote d'Ivoire (Ivory Coast)
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Responsible for providing clinical application support for GE peri-operative products (Anesthesia machines and Monitoring solutions in Peri-op space) in French speaking African countries.
Responsibilities to include providing the required pre-sale product demonstrations (clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives for the region. Responsibilities may also include ongoing post-sale customer support including on-site clinical in-servicing and go-live support.
Responsibilities will also include clinical training for the GE Sales team and distributors, preparation of clinical selling materials, performing analysis of competitive clinical offering, preparing counter arguments for competitive clinical offering and highlighting GE clinical differentiators. The scope & role is expected to build and maintain strong business relations with KOL’s (Key Opinion Leaders) and luminaries that influence the clinical trends in their countries.
Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
Develop, coordinate and deliver product training to customers and internal sales team on software, application and/or equipment use
Build & develop continuous education programs
Ensure Clinicians are using the feature/benefits, enforcing value propositions to drive better outcomes
Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience
Collaborate with Global Clinical marketing team for developing content to cater the regional needs
Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Produce well-written post-training reports and provide regular feedback on customer satisfaction & challenge
Build and maintain strong business relations with KOLs in the region through clinical value demonstration and partnership
Continuously monitor and analyze competition clinical offering, prepare offence & defense talking points and arguments which the sales team can use to differentiate GE offering during the sales process. Product positioning & competitive analysis.
Candidate with strong Clinical background in Anesthesia is a must
Candidate must have a minimum of 5 years of Clinical/Technical experience having worked in a similar role or in a clinical environment
Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical environment
Demonstrate current basic clinical scanning proficiencies on current products/platforms
Fluency in spoken and written English and French is a must
Very strong presentation and communication skills
Proficiency in Computer skills a must
Ability to build & deliver customer presentation both internally & externally
Develop creative presentations
Team oriented with a customer satisfaction mindset
Willingness to travel extensively within the specified geographic region as well as to nationwide sales meetings and tradeshows
Must have valid authorization to work full-time without any restriction in the role’s location
Registered anesthesiologist with clinical experience in a hospital environment is an advantage
Ability to understand and present complex material in understandable terms
Demonstrate interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal and external)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Ability to multi-task effectively and manage multiple priorities at one time
Willingness to be flexible/adapt to changing work environments
Current GE product experience preferred
Experience within GE Clinical Applications or Clinical Marketing roles
Fluency in other relevant languages within territory
Locations: Cote d'Ivoire; Abidjan