Keefe Commissary Network, LLC Customer Service Representative 2nd Shift (FT - Access) - Keefe / KCN Corporate in St. Louis, Missouri

DescriptionTraining Schedule: 8am to 4pm Monday - Friday for two weeks (paid training)Starting pay is $12.35/hr with opportunity to earn monthly bonus based on performanceOpportunity to work from home - based on performance and availability Must have availability to work from 2:00pm to 11:00pm PRIMARY RESPONSIBILITIES: Provide inbound customer service phone support to Access Securepak and Access Corrections customers.Process customer orders, deposits, track shipments and answer customer questionsProcess a variety of administrative tasks as a result of the customer callConsistently meet establish performance metrics and quality standardsComplete other duties assigned by managementMinimum RequirementsBASIC QUALIFICATIONS: Must be at least 18 years oldHigh school diploma or GED equivalentAbility to meet availability requirements that includes, days, evenings, Saturdays, and holidaysAbility to attend two week training from 8am to 4pm Monday through FridayMust pass drug test, background check and have satisfactory credit checkBasic computer navigation skills and ability to toggle between different computer screens and programsOTHER QUALIFICATIONS: Prior customer service experienceExcellent verbal and written communication skillsProfessional and upbeat telephone voiceAbility to type 30 wpmRequired Language: EnglishWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and preform pre-employment substance abuse testing and background screening.About UsKeefe Group, through its affiliates, Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions and Advanced Technologies Group, is the nation's leading supplier of food products, personal care products, electronics, clothing, technology, telecommunications and software solutions to the correctional market. Since 1975, Keefe has serviced the correctional market exclusively and pioneered the evolution of products, packaging and technology services to fit the needs of facilities nationwide.Satisfying Customers with Integrity and Innovation for over 40 years!We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO