American Airlines Premium Customer Services Representative Part-time in Paris, France

Please ensure you have the legal right to live and work in France.

Location: Charles de Gaulle Apt (CDG-TRML)

Job Level: 42 / non-management

Requisition ID: 12380

Job Description

Role Summary

To provide superior customer service and problem resolution for our premium customers/travellers in all areas covered by the Premium Services department, such as the Admirals Club, Check-in, Arrivals and Gate.

Key Responsibilities & Accountabilities

  • Provides superior customer service to our business class passengers and corporate accounts’ travellers to ensure return business for AA

  • Identifies and takes care of our ConciergeKey passengers, and our most loyal AAdvantage frequent flyers - such as Executive Platinum, Platinum Pro, Platinum and AAdvantage Gold members

  • Responds positively and acts quickly to resolve problems such as misconnecting, ConciergeKey

  • Liaises regularly with our Sales offices to coordinate upgrade requests

  • Works in all areas of Premium Customer Services, including the Admirals Club, Check-in, Arrivals, Gate.

  • Recognises potential new business involving corporate, government and entertainment industries

  • Sells and promotes AA services and products to club/lounge members and their guests, including one day passes for Admirals Club

  • Facilitates flight, car and hotel reservation requests

  • Reissues boarding-passes and provides flight and fares information

  • Achieves Admirals Club membership sales goals

  • Assists AA senior management as requested

  • Provides assistance with operational functions in all areas of Premium Services and works closely with Customer Services, Sales and Marketing

Job Qualifications

Person Specification

Essential:

  • Prior customer service experience is essential

  • Strong working knowledge of SABRE/QIK is required

  • Excellent interpersonal skills

  • Ability to adopt a Sales and solution orientated approach

  • Ability to resolve conflicts within time constraints

  • Strong organisational and judgement skills required

  • Ability to handle stress effectively

  • Enjoys face to face contact with our customers and be representative of the company at all times

  • Excellent grooming and smart appearance

  • Adaptable to change

  • Prepared to cover off schedule operations

  • Enjoys promoting and selling a product/services

  • This position can involve a lot of walking

  • A willingness to work in a shift environment (including weekends, bank and public holidays)

  • Ability to communicate effectively in both spoken and written English and French

Desirable:

Prior airport experience would be an advantage

Additional Qualifications

Job Level: 42/non-management

Requisition ID: 12380

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.