Sutter Health Patient Service Representative-Family Medicine-Palo Alto in Palo Alto, California
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.
Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
Schedules and registers patient appointments and information.
Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
Balances cash sheet and cash drawer in accordance with performance standards.
Operates a multi-line telephone console.
Completes clerical and other front desk support.
high school diploma
6 months experience in a customer service position
PREFERRED: graduate of a Medical Receptionist training program
Organization: *Palo Alto Medical Foundation
Title: Patient Service Representative-Family Medicine-Palo Alto
Location: California-Peninsula/South Bay and Santa Cruz-Palo Alto
Requisition ID: PAMF-1719266
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.