SAFRAN MORPHO TRUST Field Service Technician III in Jefferson City, Missouri
Job Description This position is based in the St. Louis, MO area. The primary responsibilities of this position are to support day-to-day field operations within the state / region, including interface with the Customer. Communicate with the Customer Service Supervisor / Manager CSM to insure that the company remains in compliance of contractual obligations. Essential Job Functions includes but is not limited to: * Act as liaison between the Company operations team and the Customers operational personnel * Support the day-to-day field service and repairs operation in order to maintain compliance to the Customers contract requirements * Remain cognizant of all activities involving the Customers in order to represent/protect Company interests * Provide/manage hardware and software support and maintenance * Coordinate the help desk calls for Level 1 and 2 and initiate Level 3 support, if required, to insure contract compliance for response time of the Customers * Responsible for contributing to weekly and monthly reporting as defined by the Supervisor * Control/manage consumable and spare parts inventory at levels described in the Contract and as needed to maintain operations cost effectively * Participate in establishing and assume ownership of performance goals. * Support other Customer programs as required * Responsible for overseeing the maintenance and repair of all field equipment including computers, cameras, printers, UPS, signature pads, and fingerprint capture units, and ensuring that company assets are tracked and safeguarded * Manage / support the day to day operation in order to maintain contract compliance * Responsible for any and all hardware and software upgrades to field equipment * Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all field equipment * Interface with principles and support personnel at Company for the diagnosis and repair of problems with field equipment hardware and software * Assist in continuous improvement initiatives intended to improve performance to the customer and cost savings to Company * Support other State and Federal programs as required * Willing and able to take the initiative and be proactive to fix issues before they create any problems * Willingness to travel long distances on a daily basis in-state driving, overnight stays, occasional out of state travel * Willingness to be on-call beeper/cell phone * Ability to vary work hours to meet customer commitments Required Skills Technical Skills: * Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs. * Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities. * Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals and technical documentation. * Provide leadership in the development, update and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate. Employer's Job# 3406-758Please visit job URL for more information about this opening and to view EOE statement.