Fiserv PS Support Services Specialist II in Glastonbury, Connecticut

Position Description

Fiserv has a PS Support Specialist II staff position opening in the Open Solutions DNA area for a self-motivated individual that will work in our Operations Managed Services area. The candidate will work with our Managed Services team to manage the day to day operational components of our clients. Candidate must be a SME and be able to provide consulting services to our clients.

The candidate may also be asked to work on other operational duties as assigned, which include system setup, batch optimization, purging strategies, automation setup and configuration and other duties as assigned.

This is an exciting opportunity for someone to install and configure one of the top core banking platforms in the industry.

  • Join Us!* Fiserv has been named to FORTUNE® magazine’s 2017 list of World’s Most Admired Companies. Fiserv serves thousands of clients worldwide, including financial institutions ranging from the largest banks to neighborhood financial institutions. This marks the fourth consecutive year Fiserv has been awarded this prestigious recognition and fifth time in the last six years. This year, Fiserv ranked at the top of its category for innovation and rated highly for financial soundness, long-term investment value and quality of management. These acknowledgements reflect Fiserv leadership as an innovator and expert in fintech, as well as the company's focus on creating value for clients, associates and shareholders.

"A large part of our mission is to enable our clients to deliver financial technology solutions and customer experiences that enhance differentiation and build their businesses. It is an honor to be recognized as one of the Most Admired Companies in the world for the fourth year in a row. I am so proud of our 23,000 associates worldwide who bring their very best to Fiserv for the benefit of our clients every day." - Jeffery Yabuki, President

*Essential Job Responsibilities: *

  • Assess each client’s nightly, monthly and quarterly processing schedule and make recommendations to our clients that will maximize the efficiency in which their system functions.

  • Constantly monitor and seek to improve operational efficiencies for our clients and internal operations teams.

  • Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices.

  • Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.

  • Responsible for setup, configuration, training and maintenance of our Automated Systems that run our batch programs. (Automic – OpCon Experience Preferred)

  • Direct responsibility for planning, analysis, troubleshooting and re-enforcing client training.

  • Diagnose and recommend solutions to issues.

  • Responsible for assisting clients in writing business specs for custom processes.

  • Responsible to assist client in testing any applicable custom code.

  • Responsible for assisting our Operations team with implementation support cases.

  • Responsible for representing implementations on commercialization projects.

  • Responsible for providing internal support to operational consultants.

  • Act as project manager on assigned projects for implementations.

  • All other duties as assigned.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

*Education: *

  • Associates degree in business administration or other related field or equivalent combination of education and experience.

  • More than five years of experience working in an operations center at a bank or credit union including both front and back office environments that utilize the DNA platform.

  • Prior conversion experience.

  • Extensive knowledge with Automic Automation Software and/or OpCon.

Job Related Experience:

  • Ability to multi task, meet tight deadlines and complete all project tasks and milestones as scheduled.

  • Strong written and verbal communication and interpersonal skills.

  • Ability to work independently and within a team environment.

  • Strong analytical; troubleshooting and issue resolution skills.

  • Solid understanding of financial industry business functions, in order to assist clients in determining both short and long term accounting and banking strategies.

  • Must have a strong technical aptitude.

  • Ability to constantly analyze data to identify performance trends.

  • On call for nights, holidays and weekends required.

Travel Required:

  • 33%+

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.