Wheels, Inc Account Manager in Des Plaines, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5286573 *Wheels, Inc.**Job ID* 2017-2368*Type* Regular - FT*Location* US-IL-Des PlainesWheels is an Equal Opportunity, Voluntary Affirmative Action Employer, Minority/Female/Disability/Veteran*More information about this job:*Wheels OverviewWheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.Job SummaryThis highly visible position is responsible for achieving 100% client retention of Wheels' clients. Success is achieved by ensuring the assigned portfolio receives a valuable program tailored to their needs. The role is focused on developing and communicating ideas and sophisticated plans for strategic transformation of these accounts. A major component of this role is to understand and identify the unique needs of each client, what they value and how fleet supports their business. Using this understanding, this role will be responsible to develop, communicate and own an on-going strategic Business Plan that delivers an optimal fleet program, tracking and measuring progress every step of the way. As the owner of the client relationship, the Account Manager leads the collaboration effort with the Account Team and the entire Wheels organization to deliver results that align with the strategic plan. Additionally, the Account Manager is responsible for building long-term, mutually beneficial relationships with clients. It is ultimately the Account Manager's responsibly to ensure all facets of the Business Plan are executed accordingly. Additionally, it is the responsibility of the Account Manager to hold Wheels accountable for the on-going success of the client relationship. Traveling is required for this position and will vary by client need. Travel is approximately 50% per year - more if necessitated by your portfolio.Segment I - generally all clients within this portfolio will be seen approximately 4x/year or more if necessarySegment II - generally all clients within this portfolio will be seen approximately 2x/year or more if necessarySegment III - generally all clients within this portfolio will be seen approximately 1x/year or more if necessaryResponsibilities100% client retentionEffective yet strategic management/ownership of Wheels clientsEnsure day-in and day-out there is no question as to the value clients receive from Wheels, among all client contact levelsDevelop an in-depth understanding of each client - their fleet needs, goals and business objectives. Annually create and execute the strategic Account Management Plan for each client which includes but is not limited to a custom Business Plan, Performance Reviews, Annual Business Reviews and other plans/program such as meaningful benchmarking and trending.Become an influential advocate for the client by communicating their needs and priorities to decision makers and service providers within the Wheels organization.Consistently think beyond the obvious where it relates to your clients. Routinely uncover opportunities that allow clients to continue to optimize their fleet. Communicate these opportunities in a way that aligns with their business needs and that clearly state the value/benefit to all levels within your client's organization, including but not limited to C-Level contacts.Proactively analyze fleet data to provide recommendations that support their business objectivesWhere it aligns with the Business Plan, influence the utilization of Wheels' products and services for the client, to drive optimal fleet. Continually review the need for additional services and be accountable for articulating the business need and resulting benefit.If service failure occurs, act as final escalation point for Client Services when necessaryLead the continual collaboration with Client Services, Client Relations and Executive Advocates (as assigned) to maintain and regularly review both the Business Plan and an itemized action plan for each client. Lead efforts to prioritize and complete client driven initiatives by marshalling multiple resources to accomplish objectives by established deadlines.Responsible for ensuring the organization is aware of client feedback from routine interactions with clients as well as formal Client Satisfaction Survey results. Hold the organization accountable for action plans to increase client satisfaction when necessary and escalate when that is not occurring.On-going knowledge development is a must for this position - the ability to continually expand and develop your professional skills and knowledge; industry knowledge, client knowledge, Wheels or